1. Privacy Policy

    Mercedes-Benz Cars Middle East - PRIVACY POLICY

    1 ABOUT THIS POLICY

    1.1 We appreciate your interest in our products and services and your visit to this website. Your privacy is important to us and we want you to feel comfortable with how we use and share your personal information.

    1.2 This policy sets out how Mercedes-Benz Cars Middle East based in the UAE handles your personal information, including when and why it is collected, used and disclosed and how it is kept secure.

    1.3 You will find our contact details at the end of this policy which you can use if you have any questions, including how to update or access your personal information or to make a complaint.

    1.4 We reserve the right to change this policy, so please check this page from time to time to ensure that you’re happy with any changes. Please see further Changes to this policy in Section 11.

    1.5 This policy was last updated on 17 May 2018

     

    2 WHO WE ARE

    2.1 Mercedes-Benz Cars Middle East FZE is a subsidiary of Mercedes-Benz AG. For further details, please visit About Us Section. The ‘controller’ of your personal information will be the company in our group that you are interacting with or with whom your information has been shared. A ‘controller’ is a company that decides why and how your personal information is processed.

    2.2 Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to the particular company that is the controller of your personal information.

     

    3 HOW AND WHAT PERSONAL INFORMATION WE COLLECT

    3.1 We reserve the right to collect and process the following personal information about you

    Personal information you give to us: This is information about you that you give to us by entering information via our websites or our social media pages , in writing or by other means, including where appropriate, by electronic means or by corresponding with us by phone , email or otherwise and is provided entirely voluntarily. The information you give to us includes your name, contact details (such as phone number, email address and address), enquiry details and your opinion of our products.

    Personal information we collect about you: We reserve the right to automatically collect the following personal information: our web servers store as standard details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and, for security reasons, e.g. to identify attacks on our website, the Internet protocol (IP) address assigned to you by your internet service. We collect some of this information using cookies – please see Cookies Section for further information. We reserve the right to also collect any personal information which you allow to be shared that is part of your public profile on a third party social network.

    Personal information we reserve the right to receive from other sources: We obtain certain personal information about you from sources outside our business which may include Daimler group companies or other third party companies; the personal information received is as described in the two paragraphs above.

    3.2 Please see further how we use your personal information in Section 4 for details of the purposes for which we use the personal information we obtain from these sources and the legal basis on which we rely to process that information. The remaining provisions of this policy also apply to any personal information we obtain from these sources.

     

    4 HOW WE USE YOUR PERSONAL INFORMATION

    4.1 Where you have provided CONSENT

    we reserve the right to collect, use, and process your personal information where you have consented for us to do so for the following purposes:

    • to share your personal information with our authorised General Distributors to arrange test drives or where you have requested a call back;
    • to supply brochures and other material you have specifically requested from us;
    • to contact you via email, text message, post or telephone with marketing information about Mercedes-Benz and Smart vehicles and other products and services (see Marketing section below for further details);
    • To share your personal information with our authorised General Distributors or our recommended third party partners for them to contact you with marketing information about their products and services. Please see the Marketing section below in this policy to find out more about these third parties; and

    4.2 You may withdraw your consent for us to use your information in any of these ways at any time. Please see Withdrawing your consent in Section 8.4 for further details.

    4.3 Where required to perform a CONTRACT with you

    We reserve the right to use and process your personal information where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you including for the following purposes:

    • To exchange information for warranty/aftersales;
    • To allow for the provision of third party breakdown services by our breakdown provider;

    4.4 Where it is in your VITAL INTEREST

    We reserve the right to use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way.

    4.5 Where required to comply with our LEGAL OBLIGATIONS

    We will use your personal information to comply with our legal obligations including: (i) to assist the police or any other public authority or criminal investigation body; and (ii) to verify the accuracy of data that we hold about you.

    4.6 Where there is a LEGITIMATE INTEREST

    We reserve the right to use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:

    • for analysis, and profiling to inform our marketing strategy, and to enhance and personalise your customer or visitor experience;
    • for market research in order to continually improve the products and services that we and our authorised dealers deliver to you;
    • to administer our websites and for internal operations, including troubleshooting, testing, statistical purposes;
    • for marketing activities (other than where we rely on your consent) e.g. to tailor marketing communications or send targeted marketing messages via social media and other third party platforms;
    • for the prevention of fraud and other criminal activities;
    • to undertake credit checks for finance;
    • to correspond and communicate with you;
    • to create a better understanding of you as a customer or visitor;
    • for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
    • to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
    • for the purposes of corporate restructure or reorganisation or sale of our business or assets;
    • for efficiency, accuracy or other improvements of our databases and systems e.g. by combining systems or consolidating records we or our group companies hold about you;
    • to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings; and
    • for general administration including managing your queries, complaints, or claims, and to send service messages to you.

     

    5 OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION

    5.1 Group companies

    We reserve the right to share your information with other companies within the Daimler Group. They reserve the right to use your personal information in the ways set out in How we use your personal information in Section 4, in connection with products and services that complement our own range of products and services, for example finance or insurance products.

    Please visit About Us Group page for the details of our group companies with whom we reserve the right to share your personal information.

    5.2 Our suppliers and service providers

    We reserve the right to disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud services providers (such as hosting and email management) or advertising agencies, administrative services or other third parties who provide services to us.

    When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

    5.3 General Distributors in our network

    We reserve the right to share your information with other companies within our General Distributors Network as defined in Section 10.6. They may use your personal information in the ways set out in How we use your personal information in Section 4 or in connection with products and services that complement our own range of products and services, for example finance or insurance products.

    5.4 Third parties who provide products and services

    We work closely with various third parties to bring you a range of products and services which are complimentary to ours.

    When you enquire about or purchase one or more of these products or services through us (e.g. via our websites), the relevant third party reserves the right to use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them.

    These third party product providers reserve the right to share your information with us which we will use in accordance with this policy. In some cases, they will be acting as a controller of your information and therefore we advise you to read their privacy policy.

    5.5 Additional use of personal data

    We reserve the right to transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We reserve the right to also transfer your personal information if we’re under a duty to disclose or share it in order to comply with any legal obligation (e.g. by sharing your personal information with the police), to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and customers.

    However, we will always take steps with the aim of ensuring that your privacy rights continue to be protected.

     

    6 WHERE WE STORE YOUR PERSONAL INFORMATION OUTSIDE THE EEA

    6.1 All information you provide to us may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen where any of our group companies or General Distributors as mentioned in clause 10.6 below, are incorporated in a country outside of the EEA or if any of our servers or those of our third party service providers are from time to time located in a country outside of the EEA.

    6.2 If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

     

    7 HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR

    7.1 If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

    7.2 We do not retain personal information in an identifiable format for longer than is necessary.

    7.3 The only exceptions to this are where:

    • the law requires us to hold your personal information for a longer period, or delete it sooner;
    • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted in this section 7, or because we are required under the law (see further Erasing your personal information or restricting its processing in Section 8.6);
    • and in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.

     

    8 YOUR RIGHTS

    8.1 Your ‘data subject’ rights:

    You have a number of rights in relation to your personal information. In relation to certain rights, we reserve the right to ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.

    8.2 Accessing your personal information

    You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. We reserve the right to not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.

    8.3 Correcting and updating your personal information

    The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.

    In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us in any of the details described at the end of this policy.

    8.4 Withdrawing your consent

    Where we rely on your consent as the legal basis for processing your personal information, as set out under How we use your personal information in Section 4, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

    8.5 Objecting to our use of your personal information and automated decisions made about you.

    Where we rely on our legitimate business interests as the legal basis for processing your personal information for any purpose(s), as out under How we use your personal information in Section 4, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.

    You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please use our unsubscribe tool..

    8.6 Erasing your personal information or restricting its processing

    In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.

    You may also ask us to restrict processing your personal information in the following situations:

    • where you believe it is unlawful for us to do so,
    • you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.

    In these situations, we reserve the right to only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.

    8.7 Transferring your personal information in a structured data file

    Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out under Section 4 How we use your personal information, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file.

    You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We reserve the right to not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.

     

    9 SECURITY / COOKIES / LINKS / SOCIAL PLUGINS

    9.1 Security measures we put in place to protect your personal information

    All companies within the Daimler Group use technical and organisational security measures to protect the personal information supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information whilst in transit to our website and any transmission is at your own risk.

    Where we have given (or where you have chosen) a password which enables you to access an account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

    9.2 Use of 'cookies'

    'Cookies' are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit. Information on the cookies that we use and their features can be found in the cookies section.

    9.3 Links to other websites

    Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites and Apps‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and Apps (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

    In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.

    9.4 Social plugins

    We use so-called social plugins (buttons) of social networks such as Facebook, Google+ and Twitter.

    When you visit our websites, these buttons are deactivated by default, i.e. without your intervention they will not send any data to the respective social networks. Before you are able to use these buttons, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your cookies. Please see Cookies in Section 9.2 for further details regarding our use of cookies.

    After their activation, a direct link to the server of the respective social network is established. The contents of the button are then transmitted from the social network directly to your browser and incorporated in the website.

    After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. A social network cannot assign a visit to websites operated by our other group companies unless and until you activate the respective button there as well.

    If you are a member of a social network and do not wish it to combine data retrieved from your visit to our websites with your membership data, you must log out from the social network concerned before activating the buttons.

    We have no influence on the scope of data that is collected by the social networks through their buttons. The data use policies of the social networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.

     

    10 MARKETING

    10.1 We reserve the right to collect your preferences to send you marketing information directly from us by email/SMS (where applicable) including:

    • if you register an account with us online; or
    • If you book a test drive, booked a service and/or request a call back.

    We will only do so if you have consented to receiving such marketing information directly from us.

    10.2 We reserve the right to contact you with targeted advertising delivered online through social media and platforms (operated by other companies) by using your personal information, or use your personal information to tailor marketing to improve its relevance to you, unless you object.

    10.3 We will only share your personal information with recommended third parties for them to contact you with marketing information about their products and services where you have indicated that you would like us to do so. Please use the link on the page requesting your consent to find out more about these third parties. Once shared, the relevant third party’s privacy policy will apply to their processing of your personal information, not ours. If you’d like to opt-out of receiving marketing from a third party after providing your consent, you can do so at any time by contacting the relevant third party directly.

    10.4 If you opt-in to receiving marketing from our recommended third parties, you will receive marketing from the third parties listed in the table below via your preferred communication methods indicated by you:

    10.5 From time to time, we reserve the right to ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us.

    10.6 General Distributors

    Our General Distributors:

    • Dubai Regional Center Mercedes-Benz Vans
      Mail: keyaccountmbvans@daimler.com
      Phone: +971 480 75192
    • Afghanistan, Global Star Motors Ltd.
      (+93) 7 7500 5152
    • Bahrain, Al Haddad Motors
      (+973) 1 778 5454
    • Egypt, Manufacturing Commercial Vehicles (MCV)
      (+226) 65883 71
    • Iraq, West Baghdad, Savanna Group of Companies
      (+964) 7 708 001 111
    • Iraq, Erbil, Leading Star Company
      (+964) 7 510 182 752
    • Jordan, T. Gargour & Fils Co.
      (+962) 6 416 2410
    • Kuwait, Al Mulla Automobiles for Buying & Selling Cars Co. SPC
      (+965) 1 887 888
    • Lebanon, T. Gargour & Fils SAL
      (+961) 1 255 366
    • Morocco, Auto Nejma Maroc S.A.
      (+212) 522 65 09 90
    • Oman, Zawawi Trading Company LLC
      (+968) 2 465 9200
    • Pakistan, Shahnawaz Pvt. Ltd.
      (+92) 2 135 8758 52
    • Qatar, Nasser Bin Khaled & Sons Automobiles
      (+974) 4 462 4444
    • Saudi Arabia, Juffali Industrial Products Company (JIPCO)
      (+966) 2 682 2000
    • Tunisia, Société Le Moteur SA
      (+216) 71 205 502
    • UAE – Dubai, Gargash Enterprises LLC
      (+971) 4 347 6777
    • UAE – Abu Dhabi, Emirates Motor Company (EMC)
      (+971) 2 656 7400
    • Yemen, United Engineering & Automobile Co. Ltd.
      (+967) 1 330 080

    10.7 You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. Please see Withdrawing your Consent in Section 8.4 and Objecting to our use of your personal information and automated decisions made about you in Section 8.5 above for further details on how you can do this.

     

    11 CHANGES TO THIS POLICY

    We reserve the right to review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days the date on which we post the modified terms on our website. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services.

     

    12 CONTACT US

    If you have any questions, suggestions or complaints about the processing of your personal information or wish to contact us to amend/update your marketing preferences, please contact the Mercedes-Benz Cars Middle East Data Protection team.

    Mercedes-Benz Cars Middle East Data Protection:

    Mercedes-Benz Cars Middle East

    N201, P.O. Box 17880, Jebel Ali

    Dubai, United Arab Emirates

    Email: datainquiriesmiddleeast@daimler.com

  2. Cookies

    Statement on the use of cookies, the analysis of usage data and the use of analysis tools

    We use cookies and similar software tools such as HTML5 Storage or Local Shared Objects (together "Cookies") to identify your interests and particularly popular areas of our websites and use this information to improve the design of our websites and make them even more user-friendly. For the same purposes we use the analysis tools Adobe Analytics and Google Analytics; cookies may also be used here.

    1.        Functions and use of Cookies

    a. Cookies are small files that are placed on your desktop, notebook or mobile device by a website you visit. From this we can, for example, recognize whether there has already been a connection between your device and our websites, or which language or other settings you prefer. Cookies may also contain personal data.

    b. By using our websites, you agree to the use of cookies.

    You can also visit our website without consenting to the use of cookies. This means that you can refuse such use and delete cookies at any time by making the appropriate settings on your device. This is done as follows:

    i. Most browsers are pre-set to automatically accept cookies. You can change this setting by activating the setting *do not accept cookies* in your browser.

    ii. You can delete existing cookies at any time. You can find out how this works in detail in the instructions of your browser or device manufacturer.

    iii. For information on deactivating Local Shared Objects, see the following link:

    Information on deactivating Local Shared Objects

    https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html

    iv. Like the use of cookies, their rejection or deletion is also linked to the device used and also to the browser used in each case. You must therefore reject or delete the cookies separately for each of your devices and, if you use several browsers, also for each browser.

     

    c. If you decide against the use of cookies, it is possible that not all functions of our websites are available to you or that individual functions are only available to you to a limited extent.

    We categorize cookies as follows:

    i.         Essential cookies (type 1)

    These cookies are absolutely necessary for the functions of the web pages. Without these cookies we would not be able to offer you services such as the vehicle configurator, for example.

    ii.        Functional cookies (type 2)

    These cookies facilitate the operation and improve the functions of the web pages. For example, we store your language settings in functional cookies.

    iii.       Performance cookies (Type 3)

    These cookies collect information about how you use our website. This enables us to identify which parts of our Internet offer are particularly popular and thus improve our offer for you. Please also read the section "Analysis of usage data".

    iv.       Third-party cookies (type 4)

    These cookies are set by third parties, e.g. social networks such as Facebook, Twitter and Google+, whose content you can integrate via the "social plug-ins" offered on our websites. For more information on the use and function of the social plug-ins, please refer to section 4 of our Privacy Statement.

    Privacy Statement

    We use the following cookies on our website:

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    Description: Mercedes me Connectivity Services - Consumer Identity & Access Management application identification.

    Type: 1

     

    Name: BIGipServer

    Description: Mercedes me Connectivity Services - Persistence cookie from load balancer. See https://support.f5.com/csp/article/K6917

    Type: 1

     

    Name: Last-user-id

    Description: Mercedes me Connectivity Services - Consumer Identity & Access Management last known user information for personalisation.

    Type: 1

     

    Name: MMCSPAID

    Description: Mercedes me Connectivity Services - This cookie contains the gatekeeper session ID.

    Type: 1

     

    Name: MVP-JSESSIONID

    Description: Mercedes me Connectivity Services - This cookie serves to ensure correct instance routing within PCF.

    Type: 1

     

    Name: MVP-SESSION

    Description: Mercedes me Connectivity Services - This cookie identifies a user's session so that OneWeb authentication and authorisation work.

    Type: 1

     

    Name: Nonce

    Description: Mercedes me Connectivity Services - Consumer Identity & Access Management String value used to associate a Client session with an Token.

    Type: 1

     

    Name: SCOPE

    Description: Mercedes me Connectivity Services - Consumer Identity & Access Management rules and information descriptor

    Type: 1

     

    Name: SESSION

    Description: Mercedes me Connectivity Services - This cookie contains the session ID which enables us to access the corresponding entry in the database in order to ascertain information about VIN, CIAM ID, service (Map Update or Software Update), user's active service status.

    Type: 1

     

    Name: SSTOKEN

    Description: Mercedes me Connectivity Services - Consumer Identity & Access Management Secure Session Token: Encrypted token with user information necessary for authentication and personalisation in our site.

    Type: 1

     

    Name: STATE

    Description: Mercedes me Connectivity Services - Consumer Identity & Access Management session state

    Type: 1

     

    Name: TS015cbe2e

    Description: Mercedes me Connectivity Services - Consumer Identity & Access Management validation token.

    Type: 1

     

    Name: UserIdentifier

    Description: Mercedes me Connectivity Services - Consumer Identity & Access Management Encrypted user ID, only usable inside authentication methods. It stores no personal information but allow us to have some form of understanding of who the user is so we can personalise some contents on our website.

    Type: 1

     

    Name: _VCAP_ID_

    Description: Mercedes me Connectivity Services - This cookie contains PCF variables.

    Type: 1

     

    Name: callback_uri

    Description: This cookie allows us to take the end user to the intended webpage after a successful login.

    Type: 1

     

    Name: ciamAuth_targetUrl

    Description: Mercedes me Connectivity Services - This cookie stores the callback URL to which the user is to be forwarded following CIAM authentication.

    Type: 1

     

    Name: ciamAuth_viewObjec

    Description: Mercedes me Connectivity Services - This cookie stores the basic user data from CIAM, including the CIAM-ID, via which the user is identified after returning from CIAM.

    Type: 1

     

    Name: countryCode

    Description: Mercedes me Connectivity Services - This cookie contains the current country code.

    Type: 1

     

    Name: locale

    Description: Mercedes me Connectivity Services - This cookie contains the current locale.

    Type: 1

     

    Name: mvpClientId

    Description: Mercedes me Connectivity Services - This cookie is set for each device for the purposes of communication with VVA and CPD.

    Type: 1

     

    Name: redirectUrl

    Description: Mercedes me Connectivity Services - The forwarding URL is stored in this cookie after a successful CIAM email update, a password or a mobile phone update has been started.

    Type: 1

     

    Name: smcLoginState

    Description: Mercedes me Connectivity Services - This cookie is used to save certain log-in session data from a third-party library SMCSDK.

    Type: 1

     

    Name: updateSuccessUrl

    Description: Mercedes me Connectivity Services - This cookie stores the forwarding URL after a successful email update.

    Type: 1

     

    Name: AWSALB, AWSELB

    Description: We use several servers for load distribution in order to ensure trouble-free use of the Mercedes-Benz internet pages for every user. This cookie saves the allocation of a user to one of these servers.

    Type: 2

     

    Name: CooS_*

    Description: This cookie indicates that you agree with the usage of cookies on our webpages.

    Type: 2

     

    Name: PREF

    Description: Stores user settings for YouTube services.

    Type: 2

     

    Name: YSC

    Description: Is used by YouTube in order to track settings for embedded YouTube videos when they are played back.

    Type: 2

     

    Name: ADRUM, ADRUM_

    Description: These cookies store information on how visitors use our website and help us to continuously further develop our website in line with their interests.

    Type: 3

     

    Name: AMCVS_

    Description: These cookies store information on how visitors use our website, helping us to continue improving our website in line with your interests.

    Type: 3

     

    Name: AMCV_

    Description: These cookies store information on how visitors use our website, helping us to continue improving our website in line with your interests.

    Type: 3

     

    Name: GPS

    Description: Registers a unique ID on mobile devices in order to enable tracking based on the geographical GPS location.

    Type: 3

     

    Name: adobe_dtm_loginstate

    Description: This cookie saves whether or not a user is logged in. The saved value is used in Adobe Analytics Tracking.

    Type: 3

     

    Name: flashtalkingad1

    Description: These cookies store details of your interest in products and services to enable us to show you content relevant to your interests on the websites of our retargeting partners.

    Type: 3

     

    Name: psyma_participation

    Description: In order to improve our website, we conduct regular online surveys on the quality of our pages and information offering. This cookie shows whether a user has accepted or rejected the invitation to the survey.

    Type: 3

     

    Name: s_cc

    Description: This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True")

    Type: 3

     

    Name: s_cvp_v11

    Description: Saves value of previously viewed car model across user visits

    Type: 3

     

    Name: s_fid

    Description: Fallback unique visitor ID time/date stamp

    Type: 3

     

    Name: s_gapv_c*

    Description: Saves various parameters/values used in the tracking to maintain this value - for the duration of the visit to the website.

    Type: 3

     

    Name: s_gapv_csref

    Description: Saves various parameters/values used in the tracking to maintain this value - for the duration of the visit to the website.

    Type: 3

     

    Name: s_gapv_v*

    Description: Saves various parameters/values used in the tracking to maintain this value - for the duration of the visit to the website.

    Type: 3

     

    Name: s_getNewRepeat

    Description: Saves a value to indicate whether or not the user visited the site before.

    Type: 3

     

    Name: s_gpv*

    Description: Saves various parameters/values used in the tracking to maintain this value - for the duration of the visit to the website.

    Type: 3

     

    Name: s_gvo_c*

    Description: Saves various parameters/values used in the tracking to avoid double counts - for the duration of the visit to the website.

    Type: 3

     

    Name: s_gvo_csref

    Description: Saves the campaign parameter csref to avoid double counts - for the duration of the visit to the website.

    Type: 3

     

    Name: s_gvo_pid

    Description: Saves the campaign parameter pid to avoid double counts - for the duration of the visit to the website.

    Type: 3

     

    Name: s_gvo_v*

    Description: Saves various parameters/values used in the tracking to avoid double counts - for the duration of the visit to the website.

    Type: 3

     

    Name: s_sq

    Description: This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user

    Type: 3

     

    Name: s_vi

    Description: Unique visitor ID time/date stamp

    Type: 3

     

    Name: s_visit

    Description: Saves a value to indicate the visit start of the user.

    Type: 3

     

    Name: BIGipServerRD_000_POOL_STD_ONEWEB_MEAPP_PP

    Description: Mercedes me Connectivity Services - This cookie serves as the F5 load balancer upstream of PCF.

    Type: 4

     

    Name: VISITOR_INFO1_LIVE

    Description: Attempts to determine the bandwidth to be used for the embedded YouTube video.

    Type: 4

     

    Name: adobe_dtm_lastpage

    Description: Mercedes me Connectivity Services - This cookie is created by Omniture.

    Type: 4

     

    Name: demdex

    Description: This cookie is set to assign website visitors an individual ID. The demdex cookie helps the Adobe Audience Manager to carry out fundamental functions such as visitor identification, ID synchronisation, segmenting, modelling, report generation etc.

    Type: 4

     

    Name: omniture_optout

    Description: These cookies store information on whether it is permissible to analyze the visitor's user behavior.

    Type: 4

     

    2. Analysis of usage data; use of analysis tools

    a. We would like to tailor the content of our websites as precisely as possible to your interests and in this way improve our offer for you. In order to identify usage preferences and particularly popular areas of the websites, we use the following analysis tool(s): Google Analytics, Adobe Analytics.

    b. When using these analysis tools, data may be transferred to servers located in the USA and processed there. Please note the following: In the USA, the European Union considers that there is no "adequate level of protection" for the processing of personal data in accordance with EU standards. However, this level of protection can be replaced for individual companies by certification according to the so-called "EU-U.S. Privacy Shield". By acceptance of the statement on the use of cookies, you also consent to the transfer, storing and processing of data to/in the USA.

    c. If you do not want us to collect and analyze information about your visit to our website using the analysis tools mentioned above, you can object to this at any time with effect for the future ("Opt-out").

    We implement your objection by setting an opt-out cookie in your browser. This cookie is only used to associate your objection. Please note that for technical reasons, an opt-out cookie only works in the browser in which it was set. If you delete the cookies or use a different browser or device, please opt-out again.

    d. Below you will find information on the providers of the analysis tools we use and the respective opt-out options:

    i.         Google Inc. ("Google"):

    Google is certified according to the EU-U.S. Privacy Shield.You can prevent the transfer of your data and its collection and processing by Google. Google informs about this via the following link: https://tools.google.com/dlpage/gaoptout?hl=en

    ii.        Adobe Systems Inc. ("Adobe")

    Adobe is certified according to the EU-U.S. Privacy Shield.

    To object to the analysis through the product Adobe Analytics, you can follow this link: http://www.adobe.com/mena_en/privacy/opt-out.html

     

  3. Data protection

    The following company is responsible for content and product information presented on this website:

    Responsible in accordance with the General Data Protection Regulation (GDPR) for Mercedes me Connectivity Services:

    For the purposes of data protection law, the following company is the provider of those parts of these web pages which concern vehicle-related Mercedes me connect and Mercedes me assist services and their basic functions (e.g. log-in, profile, inbox, settings, connected vehicles):

    Qatar, Nasser Bin Khaled & Sons Automobiles
    (+974) 4 462 4444

    1. Data protection

    We are delighted about your visit to our websites and your interest in what we offer. We greatly value the protection of your personal data. In this data protection notification we explain how we collect your personal data, what we do with your personal data, for which purposes we use your data, the legal basis for this as well as your rights and requirement arising from this. We also point out the Daimler data protection guideline:

    Daimler data protection guideline.

    Our data protection information for the use of our websites and the Mercedes-Benz AG data protection guideline do not apply to your activities on social network websites or other providers that can be reached using links on our websites. Please obtain information about the respective data protection regulations on the websites of said providers.

    2. Collecting and processing your personal data

    A. When you visit our websites we save particular information about the browser and operating system you use, the date and time of your visit, the access status (e.g. whether you were able to open a website or received an error message), the use of website functions, search terms you potentially entered, the frequency you open individual websites, the relationship of files you open, the transferred data quantity, the website from which you accessed our websites and the website you visit after having visited our website either because you click links on our websites or directly enter a domain in the input field of the same tab (or the same window) of the browser you used to open our websites. For safety reasons, in particular to prevent and detect attacks on our websites or fraudulent behaviour, we also save your IP address and the name of your Internet service provider for a duration of seven days.

    b. We exclusively save any other personal data if you provide us with this data, e.g. as part of registration, a contact form, a survey, prize draw or to conclude a contract and in these cases exclusively to the extent we have been permitted to on the basis of your consent or as per the statutory stipulations (refer to the section entitled "Legal basis of processing" for more information).

    c. You are not legally, nor contractually obliged to surrender your personal data. It may be possible that certain functions of our websites depend on your surrender of personal data. If, in these cases, you do not surrender your personal data to us, it may have the consequence that functions are not available or only available to a limited extent.

    3. Purposes of use

    A. We use the collected personal data as part of a visit to our websites to operate them as conveniently as possible for you and to protect our IT systems from attacks and other, illegal activities.

    b. Insofar as you provide us with additional personal data, e.g. as part of registration, a contact form, survey, prize draw or to conclude a contract we use this data for the listed purposes, for the purposes of customer management and – insofar as necessary – to process and settle potential business transactions, in each case to the required extent.

    4. Sending personal information to third parties; social plug-ins

    A. Our websites may also involve third-party offers. If you click such an offer we send data to the corresponding provider to the required extent (e.g. the information that you found this offer on our website and potentially additional information you may have entered on our websites for this purpose).

    b. If we use so-called social plug-ins by social networks, such as Facebook, Twitter and Google+ on our websites, we integrate them as follows:

    If you visit our websites, these social plug-ins have been deactivated, i.e. no data is sent to the operators of these networks. If you would like to use one of these networks, click the corresponding social plug-in to establish a direct connection to the server of the corresponding network.

    If you have a user account with the corresponding network and you are logged in to this specific social network at the time you activate the social plug-in, this network can attribute your visit to our websites or to your user account. If you would like to prevent this, please log out from the network prior to activating the social plug-in. A social network is unable to attribute a visit to other Daimler websites before you have not also activated any available social plug-in there.

    If you activate a social plug-in, the network directly transfers the consequently available data to your browser which integrates it into our websites. In this situation there may also be data transfers that are initiated and controlled by the corresponding social network. Exclusively the data protection regulations of the corresponding network shall apply to your connection to a social network, data transfers taking place between your system and the network and your interactions on this platform.

    The social plug-in remains active until you deactivate it or delete your cookies.

    Cookie information

    c. If you click the link to an offer or activate a social plug-in, it may be that personal data is transferred to providers in countries outside the European Economic Area that do not guarantee "adequate levels of protection" that meets EU standards for the processing of personal data from a perspective of the European Union ("EU"). Please consider this before clicking a link or activating a social plug-in and consequently trigger any transfer of your data.

    5. Evaluating usage data; using analysis tools

    A. We would like to match the content of our website as accurately as possible to your interests and consequently improve our offer for you. We use the following analysis tool(s) to identify user preferences and particularly popular areas of our websites: Google Analytics, Adobe Analytics.

    b. When using these analysis tools data may be transferred to servers in the USA where it is processed. For this reason, please note the following: from the perspective of the European Union "adequate levels of protection" as per EU standards do not apply in the USA in terms of the processing of personal data. However, this level of protection can be replaced for individual companies by certification as per the so-called "EU-U.S. Privacy Shield".

    c. If you do not want us to collect and evaluate information about your visit to our websites using the listed analysis tools, you can opt out for the future at any point.

    We shall implement your opt-out by setting an opt-out cookie in your browser. This cookie serves exclusively to assign your opt-out. Please note that an opt-out cookie is only effective in the browser in which it was activated for technical reasons. If you delete cookies or use a different browser or terminal, you must once again opt out.

    d. In the following section we have provided information about the providers of the analysis tools we use and the corresponding opt-out options:

    i. Google Inc. ("Google"):

    Google has been certified as per the EU-U.S. Privacy Shield.

    You can prevent the transfer, recording and processing of your data by Google. Google has provided information about this at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

    II. Adobe Systems Inc. ("Adobe")

    Adobe has been certified as per the EU-U.S. Privacy Shield.

    Please click the following link to opt out of an evaluation by the Adobe Analytics product: http://www.adobe.com/de/privacy/opt-out.html.

    6. User-based information (targeting and retargeting)

    We use what are known as retargeting technologies to be able to match our online marketing (e.g. banner advertising) more specifically to your requirements and interests on the websites of our retargeting partners (Flashtalking, Google Adwords, Google Doubleclick and Vivaki). Your interest in our products and services is saved in cookies to this end. These cookies are processed and used when visiting other websites which cooperate with our retargeting partners to be able to provide you with information related as closely as possible to your interests. This takes place in an anonymous format, i.e. you cannot be identified through retargeting.

    If you do not want Daimler and its retargeting partners to collect, save and analyse information about your visit, or to match banner advertising to your interests, you can opt out of this at any time for the future.

    An opt-out cookie is set in your browser for technical implementation of this opt-out. This cookie serves exclusively to assign your rejection. Please note that for technical reasons an opt-out cookie can only be used for the browser from which it was set. If you delete cookies or use a different browser or terminal, you must once again opt out.

    You can manage and deactivate the use of cookies by third-party providers on the following website:

    http://www.youronlinechoices.com/de/praferenzmanagement/

    7. Security

    We use technical and organisational security measures to protect the data we have under our control against manipulation, loss, destruction and against access by unauthorised persons. We continuously improve our security measures in line with the technological developments.

    8. Legal basis for processing

    A. If you have given your consent to us processing your personal data, this constitutes the legal basis for said processing (Article 6 Section 1 Paragraph a GDPR).

    b. The legal basis for processing personal data for the purposes of initiating or compliance with a contract with yourselves shall be Article 6 Section 1 Paragraph b GDPR.

    c. We are permitted to process your personal data insofar as this is required to comply with our legal obligations (e.g. archiving data) as per Article 6 Section 1 Paragraph c GDPR.

    d. We also process personal data for the purpose of compliance with our justified interests as well as justified interests of third parties as per Article 6 Section 1 Paragraph f GDPR. Maintaining the functionality of our IT systems, but also the marketing of our own and third-party products and services as well as the legally specified documentation of business contacts shall represent such justified interests.

    9. Deleting your personal data

    Your IP address and the name of your Internet service provider we save exclusively for security purposes will be deleted after seven days. We shall also delete your personal data as soon as the purpose for which we collected and processed this data no longer applies. We save your data beyond this time if this is required as per the legislation, directives or any other legal specifications of the European Union or a member state of the European Union applicable to us.

    10. Rights of affected parties

    A. As a person affected by data processing your have the right to information (Article 15 GDPR), correction (Article 16 GDPR), deletion of data (Article 17 GDPR), restricting processing (Article 18 GDPR) and transferring data (Article 20 GDPR).

    b. If you have given your consent to us processing your data, you have the right to revoke this consent at any time. The legitimacy of processing your personal data up until you revoke the consent shall not be affected by the process of revoking. Any additional processing of this data shall also remain unaffected on the basis of a different legal basis, e.g. to comply with legal obligations (cf. section entitled "Legal basis for processing").

    c. Right to object

    You have the right to object to the processing of personal data affecting you at any time resulting from an extraordinary situation on the basis of Article 6 Section 1 e) GDPR (data processing in the interest of the public) or Article 6 Section 1 f) GDPR (data processing on the basis of balancing of interests). If you object, we shall exclusively continue to process your personal data if we can provide mandatory, justifiable reasons that overrule your interests, rights and liberties or if the processing serves to assert, exercise or defend legal rights.

    d. If possible, we ask you to address your claims or declarations to the following email address: [enter email address].

    e. If you are of the opinion that the processing of your personal data infringes statutory stipulations, you have the right to file a complaint at a responsible data protection supervisory authority (Article 77 GDPR).

    11. Newsletter

    If you subscribe to a newsletter provided on our website, the data stated upon subscribing to the newsletter shall exclusively be used to send the newsletter, providing you do not consent to any further use of the corresponding data. You can end the subscription at any time via the unsubscribe option in the newsletter.

    12. Mercedes-Benz AG central access service

    With the Mercedes-Benz AG central access service you can register with all the websites and applications of the Daimler Group and their brands that use this service. You can access the terms and conditions of use of the central Mercedes-Benz AG access service at the following link:

    Terms and conditions of use of the central Mercedes-Benz AG access service

    13. Cookies

    You can find information on the cookies we use and their functions in our cookie information.

     

  4. Terms & Conditions

    Legal notices

     Copyrights

    Copyright Mercedes-Benz AG. All Rights Reserved. The text, images, graphics, sound files, animation files, video files and their arrangement on Daimler Internet sites are all subject to Copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some Mercedes-Benz AG Internet sites also contain material that is subject to the copyright rights of their providers.

    Product variations

    Some of the product information, illustrations and images contained on this Internet site may have been prepared for generic use on Daimler Internet sites maintained in different countries around the world. Consequently, some of the information and/or accessories which are not available in some countries or which, in order to satisfy local market demand or regulatory controls in such countries, may only be available in different specifications or configurations.

    If you are interested in any vehicle model, paint, option or accessory shown on the Internet site and are unsure of its availability or specification in your locality, you should contact your local authorized Representatives for the relevant product, for information of current details in your locality.

    Mercedes-Benz Car Middle East adheres to ISO 9001:2008 quality standards

    Prices

    All prices specified are recommended retail prices. Prices are current at the time of publication and subject to change without notice.

    Trademarks

    Unless otherwise indicated, all marks displayed on Mercedes-Benz AG Internet sites or Daimler Group Companies ‘Internet sites are subject to the trademark rights of Mercedes-Benz AG, this applies especially to its model name plates, and its corporate logos and emblems.

    No Licenses

    Mercedes-Benz Cars Middle East FZE has thought to achieve an innovative and informative Internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that Mercedes-Benz AG must protect their Intellectual Property, including their patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither this Internet site, nor any material contained therein shall in any way grant or be taken to grant any person a license to Mercedes-Benz AG’s Intellectual Property.

    Cautions regarding forward-looking statements

    Internet pages, investor relations releases, annual and interim reports, outlooks, presentations, audio and video files of events (live or recorded) and other documents on this website contain among other things forward-looking statements that reflect management´s current views with respect to future events. The words "anticipate," "assume," "believe," "estimate," "expect," "intend," "may," "plan," "project" and "should" and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to: an economic downturn in region, changes in currency exchange rates, interest rates and in raw material prices; introduction of competing products; increased sales incentives; the successful implementation of the new business model for smart; and decline in resale prices of used vehicles. If any of these or other risks and uncertainties occur (some of which are described under the heading "Risk Report" in Mercedes-Benz AG´s most recent Annual Report and under the heading "Risk Factors" in Mercedes-Benz AG’s most recent Annual Report on Form 20-F filed with the Securities and Exchange Commission), or if the assumptions underlying any of these statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements. We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made.

    No warranties or representations

    The information on this Internet site is provided by Mercedes-Benz Cars Middle East FZE "as is" and to the extent permitted by law, is provided without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for any particular purpose, or non-infringement. While the information provided is believed to be accurate, it may include errors or inaccuracies.

    Links to external sites

    This Internet site contains links to external sites, which are not under the control of Mercedes-Benz Cars Middle East FZ (MBCME). Therefore we are not responsible for the contents of any linked site. MBCME is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by MBCME of the linked site.

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